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Spinchester help: payments, support and safer play

How money goes in and out, how to reach support, and where to turn if play stops feeling like a game.

24/7live chat with the support team

Paying in at Spinchester

Card and bank limits per transaction as the banking page lists them, in €.

Deposit methods on the banking page
MethodFeePer transaction
Bank transferFree€20 - €4,000
Credit cardFree€20 - €4,000
Google PayFree€20 - €1,000
CardanoFree2 ADA
BitcoinFree0.0001 BTC

The terms set £20 as both the minimum deposit and the minimum withdrawal. 18+ | T&Cs apply.

Banking page (opens spinchester.com)

How much you can cash out

Ceilings from the general terms. The minimum withdrawal is £20.

A single withdrawal
£1,000
Any 24 hours
£1,000
Any week
£5,000
Any month
£15,000
Open requests
no more than 2 at a time

Verification papers must arrive inside 30 calendar days, counted from the day you ask to withdraw. 18+ | T&Cs apply.

Talk to Spinchester support

Two channels, and no phone line.

18+

Safer play at Spinchester

What the main site offers when you want to stop or need outside help.

  • Adults only 18 or over, or older where local law says so; proof may be requested.
  • Self-exclusion Message support on live chat and ask to be blocked from playing.
  • Friends and family Someone close to you can raise it with support as well, any day, any hour.
  • Closing for good Write to support@spinchester.com; acting on it can take up to 72 hours.
  • Outside help GamCare, Gambling Therapy, Gordon Moody Association and Gamblers Anonymous.

These four are the organisations Spinchester itself names for problem gambling. 18+ | T&Cs apply.

Responsible gaming (opens spinchester.com)

The company behind Spinchester

As the footer of www.spinchester.com states it.

Operator
a company registered in the Republic of Cyprus
Place of business
Nicosia, Cyprus
Gambling services
provided by parent company, with its registered address at Curacao
Licence
eGaming License, issued Authorized and Regulated by the Government of Curacao
Binding version
the English version of the terms prevails over any translation

Spinchester money and account questions

What is the minimum deposit?

£20 under the general terms, and £20 is also the minimum withdrawal. On each welcome step the top tier needs £120 or more.

How long does a withdrawal take?

Withdrawals are processed after approval and verification. After approval the payment provider takes over, and its handling decides when the money shows up.

What documents can Spinchester ask for?

Identity documents, proof of address or financial statements, and sometimes a phone call or a video check. Send them within 30 calendar days of asking to withdraw.

Can I have more than one account?

No. The terms allow one account per person and prohibit VPN use. Duplicate accounts may be closed and their winnings reclaimed.

Are there fees on withdrawals?

Deposits must be wagered before a withdrawal. Cash out a deposit you never bet with and processing fees may be taken off.

Is there a Spinchester app?

The main site's mobile-app page has an Install button and names Windows, Mac, Chrome, Android and iOS. No App Store or Google Play page is named there.